PRIVACY POLICY

Last updated on: 1^st January, 2024

1. Introduction

1.            Introduction

Hello and welcome to Pheonix Logistics!

Pheonix Logistics (“Pheonix Logistics”, “we” and “us”) take privacy of our users (“User”, “you”) very seriously and this privacy policy is designed to provide to our Users a better understanding of how information is collected, stored and used by Pheonix Logistics (“Policy”). This Privacy Policy is legally binding between you (and your client, employer or another entity if you are acting on their behalf) as the user of the services of Pheonix Logistics and Pheonix Logistics and/or its affiliates.

By signing up for any of the services or products offered by Pheonix Logistics (collectively, the “Services”), accessing our website at www.royaltriplogistics.com (“Website”), creating and managing shipments through Pheonix Logistics (“Shipment”), or receiving a Shipment, you acknowledge that you have read and understood this Policy and the information collection and handling practices outlined in it. The Policy describes in detail our policy and practices in respect of our collection, use and/or disclosure of information about you. We understand that your providing information online involves trust on your part. We have the highest regard for your privacy and personal information and realize that the success of Pheonix Logistics depends on the trust you have in the way we handle your personal information.

If you do not agree to the terms of this Policy, you must immediately cease using the Website or our Services. The term “Personal Information” in this policy, is used to describe any information related to individuals or businesses. The term doesn’t include the name, business address, telephone number of an employee of an organization.

We reserve the right to occasionally update, revise, modify or amend this Policy. We encourage you to check back at this page regularly for any changes to our policy. If major changes are made to our policy we will post it on this page (www.royaltriplogistics.com/legal/privacy) and inform you either by email or by a notification on your Pheonix Logistics account. If you continue to use Pheonix Logistics Services after these changes, you agree to the revised policy.

We will, in the best of our efforts, keep your Personal Information accurate and up-to-date with the most recent you provide to us. If you wish to have access to your Personal Information, provided that this is allowed by law, we will disclose your Personal Information to you.

2.            How to keep your Personal Information secure?

Pheonix Logistics is committed to use the best procedures, tools and techniques set by industry standards in order to guarantee the security of your Personal Information.

At the same time, since there is no method that guarantees 100% security in case of transmission of information over the internet, you are advised to keep your password safe and make sure to prevent any unauthorized access to your Pheonix Logistics account and Personal Information. In case you use a third-party device to access your account, you shall log out once your session is finished.

We endeavor to protect your Personal Information and your account privacy, but unfortunately, we cannot guarantee complete security.

3.            Purpose of Collection

In order to gain access to the features offered by the Website or our Services, it may be necessary for Users to provide us with Personal Information. It is your voluntary decision as to whether or not to provide the information as requested on the Website. However, if you do not provide such information and/or data, we may not be able to provide certain Services, and your use of the Website and our Services would be limited as a result. Our purposes for collection of information shall include without limitation to the following:

1.            for the management of the Services provided to Users;

2.            to handle and follow up service calls, enquiries, requests and complaints;

3.            to provide Users with Services information, marketing and promotional materials;

4.            to allow Users to register as members of the Website;

5.            to contact Users regarding administrative notices and communications relevant to the accounts maintained with Pheonix Logistics (if any) and/or the Services offered by Pheonix Logistics;

6.            to design and provide customized Services to Users; and

7.            to compile and analyze aggregate statistics in respect of the use of the Website and for Pheonix Logistics’s internal use.

Pheonix Logistics strives to only collect personal data which is necessary and adequate but not excessive in relation to the purposes set out hereinabove. In the event that Pheonix Logistics requires the use of your Personal Information for a purpose other than those set out herein, Pheonix Logistics shall request your prescribed consent to the same.

4.            What Personal Information of the senders do we collect and when?

Senders are Users, individuals authorized by a User to access such User’s account, and in general anybody who use our Services to ship items. In order to facilitate our provision of Services, we collect Personal Information from senders as follows:

1.            first and last name;

2.            company name;

3.            contact number;

4.            email address;

5.            physical address for billing and pickup; and

6.            credit card or PayPal details.

In the event that you are a sender of Pheonix Logistics, Pheonix Logistics shall collect the data in respect of the browser and device you access our Service with, your IP address, network connection, and the date and time of when you visit our Website. This information is used to improve our service and to provide you with relevant information of your account.

We collect the above Personal Information when you sign up for our Services, access our Services, activate our Services from a partner’s website, and at any time you update your Personal Information on your Pheonix Logistics account.

5.            What Personal Information about the recipient do we collect and when?

Pheonix Logistics further collects Personal Information regarding the recipients of Shipments as follows:

1.            first and last name;

2.            company name;

3.            contact number;

4.            email address; and

5.            physical address.

We may share the above information with third-party companies that we use to provide our Service, including but not limited to couriers, shipping companies, and insurance companies, in order to ensure that the Shipment are correctly delivered to the recipients on a timely manner. We may also contact the recipients using the above information to notify and keep them updated regarding the information of Shipment (i.e. tracking number, courier company, and delivery status updates), to obtain feedbacks in respect of the courier service, suggestions for improvement of our Service, and any information that may facilitate the delivery of the Shipment.

The above information of recipients may be collected from senders when scheduling a Shipment, when a partner’s client uses our Services to ship, or when a recipient of Shipment contacts us to change any information regarding the delivery of the Shipment.

6.            What Personal Information about Partners we collect and when?

Partners are individuals, or businesses that, have agreed to the Pheonix Logistics terms of service on the following page of our Website www.royaltriplogistics.com/terms (“Terms of Service”) and to join our partners program to combine efforts with us in:

1.            promoting and providing Pheonix Logistics Services to their clients, users, visitors, or in general anyone in their community;

2.            referring clients to Pheonix Logistics;

3.            integrating with our Website in providing our Services to their clients on their respective platforms; or

4.            developing applications using our Pheonix Logistics API.

We may collect the following information about our partners and their clients:

1.            first and last name;

2.            company name;

3.            contact number;

4.            email address;

5.            physical address for billing and pickup; and

6.            credit card or PayPal details.

7.            Cookies and other tracking technologies

Pheonix Logistics does not collect any personally identifiable information from any Users whilst they visit and browse the Website, save and except where such information of the Users is expressly requested. The Website only records the Users’ visits, domain names, server address and tracks the pages the Users visit. Such information shall be stored as “cookies“. A cookie is a small text file that our Website transfers to your computer or device’s hard disk. Pheonix Logistics uses these cookies to better serve, accommodate you and/or maintain your information across multiple pages, across one or more sessions. Cookies are used to gather and store information like IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data in log files. The processes will occur without affecting the Users’ utilization of the Website.

Pheonix Logistics and other third party vendors engaged by Pheonix Logistics use Pheonix Logistics’s cookies and third-party cookies to inform, optimize, and serve marketing materials based on the Users’ past visits to the Website. Pheonix Logistics does put any personally identifiable information into cookies. Pheonix Logistics generally uses such automatically collected information and data to estimate the audience size of the Website, estimate the popularity of various parts of the website, track Users’ movements and the number of entries to the Website, measure Users’ traffic patterns and administer the Website

Click here for the most up-to-date third party tools which Pheonix Logistics share web usage data and may allow storage of cookies.

Your web browser may allow you to change your cookie preferences, including to delete and disable cookies. Please consult the help section of your web browser or follow the links below to understand your options, but please note that if you choose to disable cookies, some features of our website or services will not operate as intended.

•             Chrome: https://support.google.com/chrome/answer/95647?hl=en

•             Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10

•             Safari: https://support.apple.com/kb/PH21411

•             Firefox: https://support.mozilla.org/products/firefox/cookies

•             Opera: http://www.opera.com/help/tutorials/security/cookies/

8.            Forbidden use of your Personal Information

We will not use your Personal information for any reason beyond the legitimate business purposes defined by the law.

We do not and will never sell, disclose, or share any Personal Information, collected from you or your customers, to any company for the promotion and sale of their own products and services.

The only case for which we reserve the right to share your Personal Information is to guarantee the fulfillment of our Service, for which we reserve the right to share your Personal Information only with the third-party companies that work with us to provide our Services such as couriers, insurance companies, and payment providers. For instance, your customers’ contact information, address may be shared with the courier or shipping company in order to deliver your Shipment.

9.            Sharing Personal Information with third parties

At all times, the sharing of any information collected by Pheonix Logistics shall be done in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and may be transferred as set out herein:

Pheonix Logistics works with third parties to provide our Services to our shippers, users and we may share Personal information with them to guarantee the fulfillment of our Services. Examples of third-party companies are our listed couriers, shipping companies, insurance companies, payment providers and customer communication tools. We may also receive Personal Information from our partners and third parties. In all instances, only necessary Personal Information fields will be shared.

Sometimes we may also be required to share Personal Information with third parties to comply with legal requirements or to respond to requests by public authorities, including to meet national security or other requirements. Personal information may be shared with third parties to prevent or investigate activities that are suspected to be illegal, fraudulent or in violation of the law or of our Terms of Service. Personal Information may be shared with accounting firms if required for purposes of auditing by the law.

Personal Information may be shared with a company that acquires our business, whether through acquisition, merger, or any other similar transaction.

In the event that Pheonix Logistics is required to share your Personal Information with third parties for purposes other than those described in this section, we may request for your approval prior to sharing such information.

In the context of an onward transfer Pheonix Logistics has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Pheonix Logistics shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

10.         Security

The security of Users’ personal information is important to Pheonix Logistics. Pheonix Logistics will strive to ensure that any and all personal information will be protected against unauthorized access. Pheonix Logistics has implemented the appropriate electronic and managerial measures in order to safeguard, protect and secure Users’ personal information.

All personal information and data provided by our Users are only accessible by the authorized personnel of Pheonix Logistics or its authorized third parties, and such personnel shall be instructed to observe the terms of this Policy when accessing such personal information and data. Users may rest assured that their personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected, unless Users request Pheonix Logistics to cease to hold the same or terminate his/her membership account with Pheonix Logistics. Such requests may render Pheonix Logistics unable to further provide its services, information and/or promotional materials for your benefit in the future.

The Website allows Users to make payment for their Shipments by way of Paypal or other third party checkout options. In the event that Users choose to use Paypal or a third-party checkout option to make payments, its respective privacy statement and security practices shall apply to information collected via the transaction. Pheonix Logistics encourages our Users to read the Privacy Policy of Paypal or such third party site prior to providing any information regarding payment.

Pheonix Logistics follows generally accepted industry standards to protect the personal information and data submitted by Users to the Website, both during transmission and once Pheonix Logistics receives it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Pheonix Logistics strives to protect Users’ personal information and data against unauthorized access, Pheonix Logistics cannot guarantee its absolute security.

11.         Jurisdiction and Cross-Border Transfer

As Pheonix Logistics provides Services to Users on a global scale, Users acknowledge that Personal Information may be stored and processed in any country where Pheonix Logistics operates and/or engages third party companies in providing services as set out herein. Pheonix Logistics may transfer Personal Information to countries including the United States, Singapore, and such other countries as may be from time to time determined by Pheonix Logistics, of which the data protection rules may be different from the country of domicile of the User. Pheonix Logistics endeavours to take necessary measures to ensure that any transfer of Personal Information complies with the applicable data protection laws and the Personal Information remains protected to the standards as described in this Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

12.         Access to your Personal Information

Pheonix Logistics extends the personal data rights as outlined in the GDPR to all users. Pheonix Logistics allows you to view, update or delete many of your Personal Information, such as username, password, personal first and last name, company name, email address, physical address, phone number, and payment information, from your account settings.

If you wish to access or remove any Personal Information that are not available from the account settings, have any questions about our Policy, or if you wish to make a complaint about our collection, use, or disclosure of your information under this Policy, please contact our Data Protection Officer at  info@SpaceTripLogistics.We will use our reasonable endeavors to address any request or question you may have as soon as possible.

Pheonix Logistics abides by all requirements of EU Regulation 2016/679 (“GDPR”).

Pheonix Logistics complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom and Switzerland to the United States in reliance on Privacy Shield. Pheonix Logistics has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

Residents of the European Union or Switzerland may elect to arbitrate complaints which we are unable to resolve, you may contact the EU Data Protection Authorities (DPAs) or the Swiss Federal Data Protection and Information Commissioner (FDPIC) which provides an independent third-party dispute resolution body and they will investigate and assist you free of charge. A binding arbitration option may also be available to you in order to address residual complaints not resolved by any other means. Pheonix Logistics is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”).

As stated in this policy, your personal information is kept strictly confidential and will not be shared or sold to third parties except as necessary to deliver our services. In the event Pheonix Logistics will need to share information outside of our normal services, we will offer individuals the opportunity to choose (opt-out) whether their Personal Information is (a) to be disclosed to a third party acting as a controller, or (b) to be used for a purpose that is materially different from the purpose for which it was originally collected or subsequently authorized by the individual. Requests to opt out of such uses or disclosures of Personal Information should be sent to  info@SpaceTripLogistics.with the subject line: “Opt Out” from the email address they used upon registration. For sensitive personal information, Pheonix Logistics will give individuals the opportunity to affirmatively and explicitly consent (opt-in) to the disclosure of their Sensitive Personal Information to (a) a third party acting as a controller or (b) the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Pheonix Logistics will provide individuals with reasonable (especially clear and conspicuous, readily available) mechanisms to exercise their choices.

For residents of California, United States, this section provides additional details about the personal information we collect about California consumers as well as the rights of California consumers under the California Consumer Privacy Act (CCPA).

How We Collect, Use, and Disclose your Personal Information.

Sections 4,5 & 6 above describes the personal information we may have collected over the last 12 months, including the categories of sources of that information. We collect this information for the purposes described in section 3 above. We share this information as described in section 9 above. Pheonix Logistics uses cookies, including advertising cookies, as described in our Cookies Policy and section 7 above. Pheonix Logistics does not sell (as per the term defined in the CCPA) your personal information we collect and will not sell it (without your express opt-in permission).

Your CCPA Rights and Choices.

Subject to certain limitations under the CCPA, California consumers have the right to request and update any personal information collected. A requests are required to be sent by email to  info@SpaceTripLogistics.

For users in Brazil, this section provides additional details regarding Pheonix Logistics’s privacy practices required under Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados – LGPD).

This session applies to the processing of personal data subject to the General Data Protection Law (Law nº 13.709 / 18), namely: (a) when the treatment operation is carried out in Brazil; (b) when the processing activity is aimed at offering or providing goods or services or the processing of data from individuals located in Brazil; or (c) when the personal data object of the treatment has been collected in Brazil.

1.            Responsible for the processing of personal data and transfers

Pheonix Logistics is the controller of the personal data collected in connection with the use of Pheonix Logistics services in Brazil.

1.            Data Supervisor contact

The Pheonix Logistics Data Protection Officer in Brazil can be reached via email  info@SpaceTripLogistics.

1.            Bases for processing

Pheonix Logistics collects and uses personal data only when there are legal grounds for doing so. This includes processing personal data: (i) to provide the services and offer the requested resources; (ii) based on the consent of the holder; (iii) for the fulfillment of a legal or regulatory obligation; (iv) for the regular exercise of rights in judicial, administrative or arbitral proceedings; (v) for the protection of life or physical safety of the user or third party; (vi) to serve the legitimate interests of Pheonix Logistics or third party; (vii) for security and fraud prevention and (viii) for credit protection.

1.            Data subject’s rights

In the processing of personal data subject to the General Data Protection Law, the holders have the following rights:

•             Confirmation of the existence of personal data processing by Pheonix Logistics;

•             Access to personal data processed by Pheonix Logistics;

•             Correction or updating of personal data in the Pheonix Logistics database;

•             Anonymizing, blocking or deleting unnecessary, excessive or processed data in non-compliance with the provisions of the LGPD;

•             Data portability;

•             Elimination of personal data processed with consent;

•             Information about personal data shared by Pheonix Logistics with third parties;

•             Information about the possibility of not providing consent for the processing of data personal effects and the consequences of denial;

•             revocation of consent;

•             Opposition to the treatment carried out based on one of the hypotheses of exemption from consent, in case of non-compliance with the provisions of the LGPD;

•             Automated decision review.

To exercise your rights above, please contact info@pheonixlogistics.com.

13.         What happen to your Personal Information when you terminate working with us?

In case your account is terminated or you cease using our Services, we will keep record of your Personal Information in accordance with our Privacy Policy or as permitted by law.

You can find more information about how Pheonix Logistics is compliant to the GDPR, how Pheonix Logistics processes your data, and how Pheonix Logistics is certified for the Privacy Shield Framework for both the EU-US and the Swiss-US Frameworks.